There are 2 ways to perform a Hard Reset on this device:
Menu Path
Keystroke Method
Note: This method can be difficult so whenever possible, use the Clear Storage option.
Menu Path
- From the Today Screen, go to Start>Settings.
- Select the System Tab and then tap on Clear Storage.
- Enter in the password provided on the display of the device (should be 1234) and tap Yes.
- The device will begin the Master Reset Process.
Keystroke Method
Note: This method can be difficult so whenever possible, use the Clear Storage option.
- Power the device off.
- Pull out the stylus.
- Press and hold the VOLUME DOWN and ENTER buttons, then press the RESET button with the stylus tip.
- Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see this message on
- the screen:
- This operation will delete all your personal data, and reset all settings to manufacturer default. Press VOLUMEUP to restore manufacturer default, or press other keys to cancel.
- Release the VOLUME DOWN and ENTER buttons, then press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.